Shipping Policy

Fletcher Distribution Group

Last Updated: October 21, 2026

At Fletcher Distribution Group, we are committed to providing reliable shipping, competitive delivery options, and a straightforward purchasing experience. We work with a network of distribution and fulfillment partners to deliver quality products to customers throughout the United States.

Please review our shipping policy below for information regarding order processing, delivery times, shipping charges, and other important details.

Order Processing

Orders are typically processed within 1–5 business days, excluding weekends and major holidays.

Processing times may vary depending on product availability, order volume, warehouse location, and fulfillment requirements.

Orders containing multiple products may be fulfilled from different distribution facilities and shipped in separate packages.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations

We currently ship to addresses within the contiguous United States.

Shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, and international destinations may be unavailable or restricted depending on the product.

Some products may have additional geographic shipping restrictions.

Estimated Delivery Times

Estimated delivery times depend on the product, fulfillment location, shipping carrier, and destination.

Most standard domestic shipments are estimated to arrive within 3–7 business days after dispatch.

Delivery estimates are not guaranteed. Delays may occur due to carrier disruptions, weather conditions, holidays, inventory availability, or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated based on factors such as product weight, dimensions, shipping destination, and available delivery services.

Applicable shipping charges will be displayed during checkout before your purchase is completed.

Certain products may qualify for promotional or complimentary shipping when specifically indicated.

Oversized, heavy, or specialty products may require additional shipping charges.

Multiple Shipments

Because Fletcher Distribution Group works with multiple distribution facilities and fulfillment partners, items purchased together may arrive in separate shipments.

If your order is shipped in multiple packages, tracking information may be provided separately for each shipment.

There is no guarantee that all items within an order will arrive on the same day.

Freight & Oversized Shipments

Certain large, heavy, bulk, or commercial products may require freight shipping rather than standard parcel delivery.

Freight shipments may involve additional delivery requirements, including:

• Scheduled delivery appointments

• Commercial or residential delivery restrictions

• Liftgate service or additional handling fees

• Customer assistance with unloading

• Extended transit times

Unless otherwise specified, freight delivery does not include inside delivery, unpacking, assembly, or installation.

Customers are responsible for providing accurate delivery information and ensuring the delivery location can accommodate the shipment.

Additional freight charges, when applicable, will be communicated before the order is finalized.

Order Tracking

When tracking information is available, it will be emailed to you after your order has shipped.

Please allow up to 24–48 hours for tracking updates to appear in the carrier's system.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you discover an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to accommodate address corrections before shipment. However, changes cannot be guaranteed once an order has entered processing or has been dispatched.

Additional charges resulting from incorrect or incomplete delivery information may be the customer's responsibility.

Damaged, Missing, or Incorrect Items

We take care to ensure orders are fulfilled accurately and packaged appropriately.

If your order arrives damaged, contains an incorrect item, or appears to be missing merchandise, please contact us within 48 hours of delivery whenever possible.

To help us investigate and resolve the issue, please provide your order number, a description of the problem, and photographs of the product and packaging when applicable.

Please retain all original packaging until the issue has been reviewed.

Reporting an issue after 48 hours does not automatically eliminate any rights or remedies available under applicable law.

Lost or Delayed Shipments

Occasionally, shipments may experience unexpected delays or tracking interruptions.

If your shipment appears lost or has not arrived within the expected delivery window, please contact us so we can investigate with the appropriate shipping carrier or fulfillment partner.

We will work toward an appropriate resolution based on the circumstances of the shipment.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Orders that have already entered fulfillment or shipped may not be eligible for cancellation or modification.

If an order has shipped, any applicable return will be handled according to our Return & Refund Policy.

Product Availability

While we strive to maintain accurate product availability, inventory levels may change without notice.

In the event that an ordered product becomes unavailable, we will contact you regarding available options, including a refund for the unavailable item.

Contact Us

If you have questions about shipping, delivery, or an existing order, please contact Fletcher Distribution Group through the contact information provided on our website.

Fletcher Distribution Group

Website: https://fletcherdistribution.com

We appreciate your business and look forward to serving your purchasing and distribution needs.