Order Cancellation Policy

Order Cancellation Policy

Fletcher Distribution Group

Last Updated: October 21, 2026

At Fletcher Distribution Group, we understand that circumstances may change after an order has been placed.

We strive to process and fulfill orders efficiently while accommodating cancellation requests whenever reasonably possible.

Please review the following information regarding order cancellations, modifications, and refunds.

1. Requesting an Order Cancellation

If you wish to cancel an order, please contact Fletcher Distribution Group as soon as possible after placing your purchase.

To request cancellation, provide:

  • Your order number

  • The name associated with your order

  • The email address used during checkout

  • The item or items you wish to cancel

Cancellation requests are reviewed based on the order's current processing and fulfillment status.

Submitting a cancellation request does not guarantee that the order can be canceled.

2. Orders Not Yet Processed

Orders that have not entered fulfillment or shipment preparation may generally be eligible for cancellation.

If your cancellation request is approved before fulfillment begins, we will cancel the applicable items and issue a refund for any payment collected.

3. Orders in Processing

Fletcher Distribution Group works with multiple distribution and fulfillment partners.

Some orders may enter processing shortly after purchase.

Once an order has been submitted to a fulfillment facility, prepared for shipment, or otherwise entered fulfillment, cancellation may no longer be possible.

We will make reasonable efforts to accommodate requests when feasible.

4. Orders Already Shipped

Orders that have already shipped generally cannot be canceled or intercepted.

If your order has shipped and you no longer wish to keep the merchandise, you may request a return in accordance with our Return & Refund Policy.

Return eligibility and shipping costs may vary by product category.

5. Special Orders, Bulk Orders & Freight Shipments

Certain bulk purchases, special-order products, oversized merchandise, and freight shipments may have additional cancellation restrictions.

Orders requiring special procurement, dedicated inventory allocation, or freight arrangements may become non-cancelable once fulfillment commitments have been made, provided any applicable restrictions were disclosed before purchase.

Any applicable cancellation charges must be disclosed and are subject to applicable law.

6. Order Modifications

If you need to change a product, quantity, shipping address, or other order detail, please contact us promptly.

Modifications are not guaranteed once processing has begun.

In some cases, an order may need to be canceled and replaced with a new purchase.

7. Cancellations by Fletcher Distribution Group

We may cancel an order when fulfillment is not possible due to circumstances such as:

  • Product unavailability

  • Pricing or listing errors

  • Payment authorization problems

  • Shipping restrictions

  • Suspected fraudulent transactions

  • Other legitimate fulfillment limitations

If we cancel an order after payment has been collected, a refund will be issued for the canceled items.

We will notify you using the contact information associated with your order.

8. Refunds for Canceled Orders

Approved cancellations will be refunded to the original payment method whenever possible.

Refunds are generally initiated within 5–10 business days following cancellation approval, unless applicable law requires an earlier refund.

Your financial institution may require additional time to post the credit.

If an order was authorized but payment was not captured, the authorization may be released rather than processed as a refund.

9. Contact Us

For cancellation requests or questions about an existing order, please contact us through our website.

Fletcher Distribution Group

Website: https://fletcherdistribution.com

We appreciate your understanding and thank you for choosing Fletcher Distribution Group.