Frequently Asked Questions (FAQ)

Welcome to the Fletcher Distribution Group Help Center

Find answers to common questions about ordering, shipping, returns, payments, product availability, and business purchasing at Fletcher Distribution Group.

If you need additional assistance, our customer service team is here to help.

General Questions

What is Fletcher Distribution Group?

Fletcher Distribution Group (FDG) is an online retail and distribution business offering a growing selection of products across multiple categories, including health and wellness, nutritional supplements, personal care, food and beverages, office and school supplies, janitorial products, and home and garden essentials.

Our goal is to provide customers with quality merchandise, competitive pricing, and dependable service through a convenient online shopping experience.

Where is Fletcher Distribution Group located?

Fletcher Distribution Group is a California-based business serving customers throughout the United States and locally in Los Angeles.

We work with multiple distribution facilities and fulfillment partners to efficiently process and ship orders.

Do you have a physical retail store?

Fletcher Distribution Group operates primarily as an online business. Our products are available for purchase through our website at fletcherdistribution.com.

We do not currently advertise a public retail storefront or walk-in shopping location.

Orders & Payments

How do I place an order?

Simply browse our website, select the products you wish to purchase, add them to your shopping cart, and proceed to checkout.

Once your order is successfully placed, you will receive an order confirmation email.

What payment methods do you accept?

We accept the payment methods displayed during checkout. Available options may include major credit cards, debit cards, and supported digital payment services.

All payments are processed through secure payment systems.

Can I change or cancel my order?

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, orders that have already entered fulfillment or shipped may not be eligible for cancellation.

What happens if an item is out of stock?

We strive to maintain accurate inventory information, but availability may occasionally change.

If an item becomes unavailable after your purchase, we will contact you regarding available options, including a refund for the unavailable product.

Shipping & Delivery

Where do you ship?

We currently ship to addresses within the contiguous United States.

Shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, and international destinations may be restricted or unavailable depending on the product.

How long does shipping take?

Orders are typically processed within 1–5 business days, excluding weekends and major holidays.

Most standard domestic shipments are estimated to arrive within 3–7 business days after dispatch.

Delivery times may vary depending on product availability, warehouse location, carrier schedules, and shipping destination.

How much does shipping cost?

Shipping charges depend on the product's weight, dimensions, destination, and available delivery options.

Applicable shipping costs are displayed during checkout before you complete your purchase.

Certain products may qualify for promotional or complimentary shipping when specifically indicated.

Will all my items arrive together?

Not necessarily.

Because we work with multiple distribution and fulfillment partners, products purchased in the same order may ship from different locations.

You may receive separate packages and tracking numbers for different items.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take 24–48 hours to appear in the carrier's system.

Do you offer expedited shipping?

Expedited shipping may be available for select products and destinations.

Available shipping options, if offered, will be displayed during checkout.

Do you ship large or oversized products?

Yes, certain furniture, commercial supplies, and oversized products may require freight delivery.

Additional delivery requirements or charges may apply depending on the shipment.

Please review our Shipping Policy for more information.

Returns & Refunds

What is your return policy?

We accept returns on eligible merchandise within 30 days of confirmed delivery.

Returned products generally must be unused, unopened, and in their original condition with all packaging and accessories included.

Certain product categories are subject to additional restrictions.

Can I return nutritional supplements or food products?

Unopened supplements, vitamins, protein powders, and other eligible consumable products may qualify for return within the standard return window.

Opened supplements, food, beverages, and certain personal care products are generally not eligible for change-of-mind returns due to health, hygiene, and product integrity considerations.

Damaged, defective, or incorrect merchandise will be reviewed separately.

Who pays for return shipping?

For standard returns involving unwanted or incorrectly ordered merchandise, customers are generally responsible for return shipping costs.

If the return results from an error on our part or from damaged or defective merchandise, we will work toward an appropriate resolution.

How long does it take to receive a refund?

Once an eligible return has been received and inspected, approved refunds are generally processed within 5–10 business days.

Additional processing time may be required by your bank or payment provider.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible and provide your order number, a description of the issue, and photographs when available.

We encourage reporting shipping damage or order discrepancies within 48 hours of delivery to help expedite investigation.

We will review the issue and arrange an appropriate resolution.

Products & Inventory

Are your products authentic?

Fletcher Distribution Group is committed to offering genuine merchandise sourced through suppliers, distributors, and other legitimate purchasing requests.

Visit our Contact Us page or browse our growing product selection at fletcherdistribution.com.

Fletcher Distribution Group — Quality Products. Reliable Supply. Everyday Value.